Physical Products (Handmade & Printed)

You have the right to cancel your order of physical products, including printed items and handmade goods (such as baskets, textiles, yarns, fibre crafts and other handcrafted items), within 14 days of receiving your order, in accordance with the UK Consumer Contracts Regulations.

To exercise this right, you must notify us within 14 days of receiving your order and return the item(s) within 14 days of informing us of your cancellation.

You are responsible for returning the item(s) and paying the return postage unless the item is faulty, damaged or supplied in error.

Once the returned item(s) have been received in their original condition, or proof of return postage has been provided, we will refund the purchase price together with the original standard delivery charge. Return postage costs are not refundable unless the item is faulty or incorrect.

A deduction may be made from your refund if the value of the goods has been reduced through handling beyond what is necessary to establish their nature, characteristics and function.

We cannot accept returns after the statutory cancellation period unless the item is faulty or not as described.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photographs where possible.

Bespoke & Personalised Items

Items made specifically to your requirements or personalised at your request cannot be cancelled or returned unless they are faulty or not as described.

Digital Products:

You have the right to cancel your order of digital items (within 14 days of purchase) in accordance with the Online & Distance Selling regulations in the UK. However, once you download your file(s) you waiver your right to a 14 day initial cooling off/return period.

You cannot return items after the initial 14 days has elapsed.

If you experience any issues downloading your file(s), please contact us immediately (hello@rowanricht.com).

Workshops, Retreats, & Events:

Bookings may be cancelled for a full refund up to 7 days before the event.

No refunds will be given after this time, as venues, materials and resources will have been prepared.

You may transfer your booking to another person with prior written notice.

Rowanricht reserves the right to postpone, reschedule or cancel workshops, retreats or events due to illness, severe weather, insufficient bookings or circumstances beyond our reasonable control. In this event, participants will be offered an alternative date or a full refund of the booking fee. Rowanricht cannot reimburse travel, accommodation or other associated costs.